Illinois Leasing Agent Practice Exam

A property is located near an airport and tenants complain about noise. What should the landlord do to minimize complaints?

1. Prepare to soundproof the apartments

2. Disclose only factual information about the property

3. Offer rent reductions for noise complaints

4. Provide tenants with noise-cancelling devices

The correct answer is: Disclose only factual information about the property

Disclosing only factual information about the property is important for maintaining transparency and trust between the landlord and tenants. In this context, providing factual information includes informing potential tenants about the proximity to the airport and the associated noise levels. By disclosing this information upfront, the landlord allows tenants to make an informed decision about whether or not to rent the property, which can help mitigate future complaints. Transparency about noise issues prevents misunderstandings and fosters a more positive tenant-landlord relationship. If tenants are aware of the noise situation beforehand, they might be more tolerant and less likely to lodge complaints later. This practice also aligns with ethical standards and legal obligations concerning the disclosure of material facts in a rental agreement. While offering solutions to minimize noise issues or compensating for them might seem beneficial, the foundational step of clear communication about the property's conditions is crucial for proper tenant expectations and satisfaction.